Returns & Refunds
Learn about our return policy, eligibility criteria, and the refund process.
Return Policy Overview
7-Day Return Policy
We accept returns within 7 days of delivery for most products, provided they meet our return eligibility criteria.
Key Points
Returns must be initiated within 7 days of receiving your order.
Items must be unused and in their original packaging with all tags attached.
Refunds are processed within 5-7 business days after we receive your return.
Original shipping charges are non-refundable unless the return is due to our error.
Exceptions
Special Products
Certain hygiene products, custom orders, and bulk orders may have different return policies. Please contact our customer service team for details.
Return Eligibility
Eligible for Return
Unopened Products
Items must be in their original, unopened packaging.
Defective Products
Products with manufacturing defects or damage that occurred before delivery.
Wrong Items
Items that were shipped incorrectly or do not match your order.
Not Eligible for Return
Used or Opened Products
Items that have been used, opened, or show signs of wear.
Personalized Products
Custom or personalized products made to specific requirements.
Clearance Items
Products purchased on clearance or final sale.
Return Process
Contact Customer Service
Reach out to our customer service team within 7 days of receiving your order to initiate the return process.
Get Return Authorization
Our team will provide you with a return authorization code and instructions for packaging your return.
Package Your Return
Pack the items securely in their original packaging if possible, including all product components.
Ship Your Return
Send your package to the provided return address using a trackable shipping method.
Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
Refund Methods
Refunds will be issued to the original payment method used during the purchase:
- Credit/Debit Card: 5-7 business days
- Net Banking: 3-5 business days
- UPI: 2-3 business days
- Cash on Delivery: Refund via bank transfer (requires bank details)
Partial Refunds
In some cases, a partial refund may be issued if an item is returned with signs of use, missing parts, or damaged packaging. Our customer service team will notify you if a partial refund applies to your return.
Refund Status
You will receive an email notification when your return is received and another when your refund is processed. If you haven't received your refund within the expected timeframe, please contact our customer service team.
Have Questions?
If you have any questions about our return policy or need assistance with a return, our support team is ready to help.
Contact SupportCheck our FAQs
Find answers to common questions about returns, refunds, and our policies in our frequently asked questions section.
View FAQs